Services Technical Training Manager

Job description

POSITION SUMMARY: The Technical Instructor, Thermal will be responsible for delivering technical training programs focused on Vertiv’s thermal management (HVAC/R) solutions for field service technicians, service partners and customers. This role is essential to the preparation, conduct and evaluation of Vertiv’s technical training programs. RESPONSIBILITIES: - Develop and Implement Training Programs: Design and conduct interactive training sessions on thermal management (HVAC/R) systems, addressing product installation, configuration, performance optimization, and maintenance. - Technical Expertise: Serve as a subject matter expert on Vertiv’s thermal management portfolio, continuously updating training content to reflect technological advancements and best practices in data center cooling. - Training Materials: Create comprehensive training documentation, instructional guides, multimedia presentations, and hands-on training exercises tailored to different learning preferences. - Evaluation and Feedback: Assess training program effectiveness through participant feedback, knowledge assessments, and performance outcomes, making improvements as needed. - Stakeholder Collaboration: Col...