Deputy Shift Lead, Tier 2 Service Desk

Job description

Responsibilities Peraton is seeking to hire a Deputy Shift Lead - Hybrid Cloud Tier 2 Service Desk Location: On-site in Kansas City, Missouri Overview: We are seeking a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk to do the following: - Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations. - Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of war-fighter requirements. Responsibilities include: - Provide leadership and technical expertise to support operations of 24x7 Tier 2 Service Desk supporting System Administrators with hosting in the USMC enterprise application hosting environments; support Shift Lead. - Responsible for incident, event management activities supporting enterprise private and commercial cloud data centers. - Responsible for the execution of Data Center Service Desk processes, functions, activities and tasks. - Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. - Monitor and manage datacenter systems to ensure operation,...