Bilingual Guest Services Supervisor (Full-Time)

Job description

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Supervisor (Full-Time). What is in it for you: - Wonderful company culture - our colleagues are at the heart of all that we do - Food & Beverage discount of 50% in our restaurants - Employee benefit card offering discounted rates in Accor worldwide for you and your family - Learning programs through our academies designed to sharpen your skills - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 - Comprehensive extended health benefits package - Full rate of pay of $28.50/hour Job Description: Reporting to the Front Desk/Reservations Manager, the Guest Services Supervisor ensures the smooth and efficient operation of the Front Desk while overseeing Concierge, Bell Services, Door, and Valet. This role focuses on delivering a seamless guest experience, emphasizing guest satisfaction, personalized service, and cross-departmental collaboration. The Manager also handles operational leadership, revenue management, emergency response, digital tr...