Global Service Desk Manager - Lindab Group

Job description

Are you ready to make a significant impact by establishing a world-class Global Service Desk? As part of an ongoing digital transformation at Lindab Group, we are seeking a hands-on and tactical Global Service Desk Manager to establish, lead, and continuously improve a global support function across countries. This is a unique opportunity to shape the entire operating model, from team structure and processes to tooling and culture, while collaborating with key stakeholders in a complex international environment. You will also continuously work with operational excellence, optimization, and scaling. The ideal candidate is both a tactical and hands-on leader with deep experience in IT Service Management, global IT support operations, ITIL processes, and change leadership. You will lead a matrix team with direct and indirect reporting lines. Do you love interacting with other people? Do you thrive in complex stakeholder environments, know how to drive change management across geographies, and are energized by building a high-performing team and establishing new ways of working? Then you might be the one we are looking for and want to hear from you. Key responsibilities: Build & establ...