Contact Center Specialist

Job description

Job Description: This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account - related service in conformance with policy, procedures , and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics. Qualifications: This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team . This person must have proven customer service , judgment , and organizational skills and m ust po ssess excellent computer skills . This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals. Principal Responsibilities: Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services , and online banking. Ensure customer confidentiality . Seek opportunities to retain , expand , and attract customer relationships . Assess customer needs and make recommendations regarding optio...