BOUTIQUE SUPERVISOR

Job description

Responsibilities as an employee for La Maison du Chocolat - Greet and welcome clients throughout all areas of the store. - Provide clients with advice and knowledge that they may not have realized they needed, revealing the “genius of chocolate” and our creations. - Make every client interaction a personal and seamless experience. - Educate self and client on merchandise, promotions, policy, and services. - Recommend items based on expert product knowledge and client preferences. - Exhibit behaviors that support client satisfaction goals (KPIs) - Follow and implement company policies and procedures. - Maintain professional appearance and adherence to attendance/punctuality/timekeeping policies. - Diligently record all client information for orders and ensure they are communicated/filed properly. - Complete daily opening and/or closing duties. Operational responsibilities: · Oversee the “lifecycle” of our product, adhering to “best dates” positive and negative and ensuring the product is free of quality issues before being sold to clients. · This “lifecycle” will include, but not limited to ensuring product in the negative has not passed its best by negative date(s) and reporting an...