Customer Service Representative I (CSR) in Fastener Manufacturing

Job description

SUMMARY: The Customer Service Representative I (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR I will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR I will facilitate communications with outside sales, the customer, and the division. SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. ESSENTIAL DUTIES & KEY RESPONSIBILITIES: - Collects and records various data from internal and external sources for purposes of reporting and management review. - Enters external or internal data in ERP system. - Receives customer information prior to new quotes being started and processes to ensure regulatory compliance. - Working online to retrieve Customer ecommerce orders and address basic questions. - Receive and process customer’s requests for new and repeat quotes as well as the accurate and timely response to the customer of completed quotes. This requires a great deal of detail and accuracy to ensure the proper part, to the proper revision, for the correct quantity, is being manufactured in order...