Director, Customer Care Center

Job description

About Anthony & Sylvan Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com. About the Role: Anthony & Sylvan is building a centralized Customer Care Center to transform how we engage with leads and support customers across all markets—and as Director, you’ll lead that vision from the ground up. You’ll build, coach, and inspire a high-performing Client Advisor team, establishing clear expectations, strong operating rhythms, and a culture of accountability and growth. This is a unique opportunity to shape a function, develop future leaders, and directly impact sales performance by improving lead response, conversion, and overall customer experience. In this role, you’ll own...