Senior Reservations Agent (m/f/d) - Miiro Vienna

Job description

Creating “Brilliantly Considered Stays” is what defines our brand. Stays that bring our guests closer to the local culture and its stories. At Miiro Hotels , we believe it is important to create welcoming, stylish spaces where our guests feel inspired – from the initial enquiry to the final confirmation. We’re looking for an experienced (Senior) Reservation Agent who’s passionate about creating smooth, guest-focused booking experiences and managing our reservations strategy with precision and care. Which tasks we want to entrust you with What you bring to the table - Responsible for the efficient operation of the Reservation Department in our hotels, ensuring all individual reservations are managed effectively - Ensure all reservations are accurately entered into our PMS - Apaleo - Oversee the management of room assignments and inventory to maximize occupancy and revenue - Develop strong customer relationships and anticipate future requirements - Ensure effective communication procedures to maintain service standards - Manage any group arrival procedure and instructions. Ensure unique and smooth group arrival experience - Continuously train receptionists to cover the department in...