Manager Broker Conduct and Investigations

Job description

Do work that matters: We are seeking an experienced risk and investigations professional to lead complex broker conduct matters across the third-party channel. This role plays a critical part in protecting the Group by ensuring robust investigation outcomes, strong governance, and effective consequence management aligned to regulatory expectations. You will be responsible for identifying and managing broker misconduct, fraud, and compliance risks, while providing trusted advice to senior stakeholders and strengthening governance frameworks across Home Buying. On any given day you will: Lead end-to-end investigations into broker misconduct, fraud, and regulatory breaches. Assess broker-introduced loan files and intelligence sources to determine risk exposure and underlying drivers. Deliver clear, evidence-based findings and recommendations aligned to internal frameworks and regulatory standards. Recommend appropriate outcomes in line with the Broker Consequence Management Framework. Ensure all investigations and decisions are consistent, well-documented, and defensible for audit and regulatory review. Identify emerging risks, systemic issues, and control gaps, and drive improvements...