Active Entertainment Center Manager on Duty

Job description

Description The night/ weekend Manager on Duty (MOD) is responsible for the oversight and execution of all operations within the Active Entertainment Center at Silverlake during weekend hours. This includes direct supervision of Kids Quest, the Ropes Course, Clip 'n Climb, and the Trampoline Park. The MOD ensures a safe, high-energy environment that delivers outstanding guest experiences while supporting and guiding the team throughout each shift. Key Responsibilities: Leadership & Oversight - Serve as the lead point of contact and authority for all Active Entertainment areas on weekends (Friday, Saturday, and Sunday). - Supervise, support, and coordinate team members across multiple attractions. - Ensure appropriate staff coverage in all areas and adjust assignments as needed. Guest Experience - Actively engage with guests and families to ensure satisfaction, safety, and fun. - Handle escalated guest concerns or incidents professionally and promptly. - Assist with party coordination, group check-ins, and high-volume crowd flow. Requirements: Safety & Standards: - Monitor all attraction areas for safety, cleanliness, and operational efficiency. - Enforce company safety protocols an...