System Administrator 2

Job description

Job DetailsJob Location: Milwaukie, OR 97222Salary Range: $80,000.00 - $90,000.00 SalarySYSTEM ADMINISTRATOR 2 MANAGED SERVICES: PORTLAND: Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions. POSITION SUMMARY: The System Administrator is a Tier 2 technician who acts as a point of escalation for the Service Desk Administrator staff within our Service Teams. The System Administrator is a key part of our service experience by responding to and resolving incoming IT requests and alerts from our customers - over the phone, through email, and in person when needed. The System Administrator position will spend the bulk of their time within service support’s daily operations working with a myriad of business, technologies, applications and personalities to solve issues and tickets. The System Administrator works closely with their Team Leader to create a training feedback loop...