Technical Communicator

Job description

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Now Hiring: Technical Communicator: (Heavy Equipment | Technical Support | Failure Analysis) At Mustang Cat, we don’t just service equipment—we support the people who keep Texas moving. As a Technical Communicator, you’ll play a critical role in connecting field and shop technicians with Caterpillar engineering resources to solve complex technical challenges. The Technical Communicator serves as a key technical resource for service operations across the organization. Primary Responsibilities: - Provide advanced technical support to shop and field service teams - Communicate directly with Caterpillar engineers via the DSN network to resolve complex issues - Perform detailed failure analysis on equipment and components - Assist shop and field personnel with warranty repair process - Collaborate with district Caterpillar representatives to troubleshoot and resolve issues - Maintain...