Director, Product Support

Job description

Job Description: The Director, Product Support is a member of the Operations leadership team, reporting to the Senior Director, Customer and Product Support. This position interfaces with senior program and project stakeholders and is in a customer-facing role. Additionally, this position integrates activities with enterprise service organizations (IT, Security, Human Resources and Supply Chain) through collaboration by establishing priorities and effectively planning, scheduling, and coordinating service deliverables. Responsibilities may include but are not limited to: Responsible for the operational direction and day-to-day execution of Saab, Inc. Product Support Operations in support of Saab Inc., products and programs. Core functional capability areas include:​ Customer Service: Field & Technical Support: Depot Operations: Sustainment Program Management: Liaison with customers to understand their operational needs and long-term objectives. Implement strategies to achieve the requirements and objectives of customers and business areas. This includes: Driving synergies through the integration of processes amongst business areas that provide value to the customer. Defining and im...