Account Manager, Chamber Management SaaS

Job description

The Opportunity We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an all-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years. We recently joined a portfolio of vertical market software businesses alongside a complementary association management platform. Together, the combined business serves hundreds of organizations and is backed by permanent capital with a long-term ownership horizon. We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, customer success, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer base and the person responsible for protecting and growing recurring revenue. If you have ever wanted to run the commercial side of a business with real customers, real revenue, and real autonomy, this is it. What You'll Do: Own the Customer Relationship: - Be the primary point of contact for h...