SCM Subject Matter Expert

Job description

NDC CX Continuous Improvement team Opportunity: The position as Subject Matter Expert offers an opportunity to support the customer experience organization with knowledge, guidance, and expertise. If you like to be in a role where you can influence change, this is the place to be. You will be in charge of your own projects, planning and seeing them through from end to end. You will be the link between the customer, customer experience, the FPOs and tech team, and as such you have a wide area of contact points, where you can facilitate change and optimization. The scope of this role also includes support to area customer experience on the customer onboarding journey as well as integration of new business to ensure a successful introduction into our company. There will be an expectation to drive process standardization, customer effort reduction and CX KPI improvements in the Nordic area. Furthermore, there will be a scope of training and capability building of our customer experience colleagues, along with ongoing cooperation with CEN as the local anchor for system and process related deployments. Key responsibilities: -Support CX teams with training and capability building across o...