Customer Service Rep

Job description

Position Summary The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: - Provide professional phone, face-to-face, and written customer communications. - Greet customers and determine problems, orders, or reasons for calling. - Identify when to route questions to sales staff. - Take orders at the sales counter and over the phone. - Use company computer systems for order entry. - Complete sales orders and tender cash sales. - Develop product knowledge to assist customers. - Maintain a clean and properly stocked showroom. Basic Qualifications: - High school diploma or GED equivalent. - Ability to self-manage and interact comfortably with the public. - Strong organizational skills and attention to detail. - Bilingual preferred. - Strong computer skills. - Communicate professionally, both verbally and in writing. Physical Requirements: - Remain in a stationary position in an office environment approximately 70% of th...