Help Desk Support Technician, Tier II (Hybrid)

Job description

Help Desk Support Technician, Tier II (Hybrid) Department: Help Desk: Employment Type: Full Time: Location: BCS365 - Rockland, MA: Compensation: $27.84 - $34.28 / hour Description: The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components. Key Considerations: Compensation Disclaimer : The pay range listed for this position is based on market data and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. - Must be authorized to work in the U.S. - This is a full-time, direct hire position. - Schedule: Monday - Friday, 8:00 AM - 5:00 PM (ET). *Must ha...