Contact Center Call Specialist

Job description

Call Specialist 211 Maine / Contact Center Pay rate : $19.00/hour: The Opportunity Alliance is looking to hire a full-time Call Specialist(s) to jump in and support the Contact Center/211 Maine. 211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training. Schedule : Full-time, 32 hours. 211 Maine is a 24-hour program, flexibility is required. Location : Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required. Qualifications : High School Diploma or equivalent required. Asso...