Specialist - IT Support

Job description

Job Description: - Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions. - Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. - 1st level identification and escalation of Major Incidents using the approved IT process. - Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT - Assist in creating knowledgebase articles. - Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues. - Stay current with system information, changes and updates. - Follow all standard Service Desk policies and procedures. - Assist with moving equipment from time to time. - Other Supervisor-assigned duties as necessary. Qualifications: - Minimum of 2 years demonstrated, recent support/troubleshooting experience in all aspects of Windows 10, MS *Office 365, Microsoft Edge and Google Chrome - Demonstrated experience in a customer service role within a...