Outbound Sales Specialist

Job description

Job Purpose The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals. Essential Functions: - Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell - Initiate and obtain sales through lead lists while meeting productivity metrics - Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber - Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems - Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing - Place orders for new service and/or changes to existing service through multiple internal ordering systems - Maintain, track, change, and input leads throug...