Business Systems Manager - CRM (Salesforce)

Job description

Description Position Overview : We are seeking a technically sharp, business-minded CRM owner to lead and evolve our Salesforce platform. We recently launched Salesforce Sales Cloud with strong adoption across our sales organization and are entering the next phase of our CRM journey - including continued platform expansion and an upcoming Marketing Cloud implementation. This is not a traditional admin role. We are looking for someone who deeply understands how sales organizations operate, can translate that understanding into well-architected system solutions, and has the technical depth to build, configure, and extend Salesforce at a near-developer level - without always relying on outside help. You will own the full CRM ecosystem: its architecture, roadmap, governance, and day-to-day health. You will work directly with field sales reps and leadership to surface needs, then drive those needs through a disciplined development and release process - from design and build through testing and deployment. You will also continue to serve as the primary support resource for our users, because staying close to the field is what makes this role effective. This role carries real leadership e...