Ticket Sales Reservationist - SpiritLine Cruises - Ft. Sumter - Tours

Job description

Job Description We are seeking a friendly, reliable, and customer-focused Ticket Sales Representative to join our team at SpiritLine Cruises & Fort Sumter Tours. This is a full-time, in-person role responsible for assisting guests with ticket purchases, providing information about offerings, and delivering an exceptional customer experience from the moment guests arrive. Job Responsibilities: This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice - Greet customers warmly and assist with ticket purchases for harbor cruises, tours, and special events - Provide accurate and engaging information about cruise schedules, pricing, and onboard experiences - Operate point-of-sale (POS) systems to process transactions, handle cash, and issue tickets - Manage and maintain the booking system, including creating, modifying, and canceling reservations - Monitor cruise capacity in real time to prevent overbooking and ensure accurate passenger counts - Reconcile online, phone, and in-person bookings to ensure system accur...