Selling and Service Coach

Job description

ABOUT THE ROLE: As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key Responsibilities: Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for: - Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills. - Providing Partners with constructive feedback to help their personal development. - Being creative in the way you deliver training to cater for different learning styles. - Plannin...