VIP Host Hospitality-Full Time (Harrah's Ak-Chin Casino)

Job description

As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity regarding both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real-time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while being held accountable for all service opportunities that may arise Greets guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established com...