Regional Service Manager

Job description

Springboro, OH Join AMP, of the industry leading Smart Care Equipment Solutions team as a Regional Service Manager in the Ohio market. The RSM partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. What You Will Do: - Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings - Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion - Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan - Coach and empower Technicians to own their results and provides the tools and resources to achieve them - Identifies the potential in an individual and aligns development activities to their...