Advanced Associate, Customer Success

Job description

Advanced Associate, Customer Success Our mission is to partner with schools to deliver learner progression. All students from the age of 5 through to 18+, have their own individual learner journeys. Alongside their teachers, Pearson can help them make the progression most appropriate to them, whether onto Further or Higher Education onto Apprenticeships or directly into work. Through a consultative, collaborative sales approach we support our school customers with the right choice of products and services for their learners. The Advanced Associate, Customer Success role supports the Sales team to achieve revenue and retention targets and develop our market share through excellent customer support and consultative selling. To do this through curriculum guidance, by offering qualifications, generating field appointments, providing digital solutions and a Pearson product and service surround which exceeds expectations and meets required Standards Objectives. This role aligns with industry-level titles such as Customer Retention Specialist (CRS). The Advanced Associate, Customer Success (CRS) will also be responsible for supporting business retention in key qualifications and learning...