Assistant Director of Ticket Operations

Job description

Working independently and exercising good judgment and discretion, the Assistant Director of Ticket Operations position will be assigned specific department/sport ticket operation responsibilities. Duties include system event creation and management, inbound and outbound sales calls, supervising part-time staff, set-up and tear down, selling via the box office, scanning/taking tickets, gate operations, and other duties as described. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Oversee assigned athletic and university ticketed event operations including event creation, management, and then on site set-up and breakdown of assigned events - Communications including website management, texting, emails, etc. - Ensure a high-level of customer service is maintained both in the office and at events - Assist in the renewal process for season tickets with an emphasis on client retention - Maintain proper cash handling procedures including daily and nightly deposits - Assist with daily maintenance of ticket software system and office equipment - Assist with creation of event sales and revenue reports - Process ticket orders using ticket software and equipment along with cash handling and settlem...