IT Support Specialist

Job description

IT Support Specialist (Remote United States Only) Join Nexis Builds & Power the Future of Engineering with Your IT Expertise! At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting-edge technology. But even the most innovative teams need rock-solid IT support to keep things running smoothly. That's where you come in! We are looking for a proactive, tech-savvy, and people-friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem-solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role. What You'll Be Doing: Technical Assistance & Troubleshooting: - Be the go-to IT hero for employees facing tech issues via phone, email, or chat. - Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups. - Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop. - Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems. System Maintenance & Software Management: - Ins...