Customer Service Assistant - Emergency Home Assistance

Job description

✅ Role Summary Customer Service Assistant – Emergency Home Assistance (Brisbane) This role focuses on delivering high-quality customer support via inbound and outbound calls, handling emergency home assistance requests, and managing cases from initial contact through to resolution. 🔑 Core Responsibilities 📞 Customer Service 📋 Case Management 🤝 Team & Operational Contribution 🎯 Key Skills & Experience Required 🌟 Ideal Candidate Profile 💡 Value Proposition for Candidates 🧾 Resume Bullet Example (for candidates) - Handle inbound & outbound calls professionally and efficiently - Understand customer needs and provide timely, accurate solutions - Build rapport and drive customer satisfaction and retention - Communicate product and service information clearly - Manage complaints and escalate complex issues when required - Verify customer eligibility for services - Meet individual and team KPIs - Accurately log all calls and create incident records in real time - Maintain detailed notes and ensure data quality - Manage cases end-to-end until resolution - Coordinate with internal teams, specialists, and service providers - Provide feedback on trends, issues, and improvement opportunities -...