Service Delivery Manager

Job description

Service Delivery Manager (Contract) We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic team looking for a like-minded individual to join us on our journey. Reporting to the Team Lead, Service Delivery, this role requires the following: Build trust and relationships with customers through successful SOCaaS delivery Customer management ownership, including issue escalation and resolution Keeping all SOCaaS Management stakeholders informed of customer status Identify and lead the development and improvement of Service Delivery processes Ownership of all SDM process deliverables Responsibilities: Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding. Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance. Conduct regular service review meetings with customers to further improve their experience with SOC services. Full end-to-end ownership of all customer Service Requests to completion, including escalation to SOCaaS Engineering and Operation...