Front Desk Representative

Job description

Description Job Duties: - Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office - Collects predetermined co-payment and/or balance at check-in from the patient - Scan and confirm insurance card and demographic information at each visit - Balances payments received at the end of the day - Keeps waiting room and bathroom clean and stocked throughout the day - Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.e.: refills, paperwork, payments) - Prepare ROS for the following clinic day - Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers - Reschedules appointments as necessary - Timely and accurately completes all assigned T and D jelly beans and actions - Develops in-depth understanding of the in-office testing schedule - Appropriately notifies billing about any add-ons through an action in the EMR - Maintains strict confidentiality according to HIPAA Privacy & Security Rule Requirements: Education and Qualifications: - High school diploma or GED, required. Job knowledge and skills: - Microsoft...