HR Learning, Senior Associate

Job description

Summary: To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities: - Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs - Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks - Where applicable ensure Data Management is performed accurately and on time - Ensure Tickets and Calls are responded within SLA timescales and to a high standard - Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs - Proficient in using systems and tools - SOC Controls completed on time and with the necessary evidences - All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can inv...