Enterprise Customer Success Manager

Job description

As an Enterprise Customer Success Manager, you'll be the heartbeat of our most strategic customer relationships, driving adoption, retention, and expansion to ensure FrankieOne remains an indispensable partner to the regulated businesses we serve. Reporting to the Head of Customer Success, this is an individual contributor role sitting at the centre of a cross-functional team spanning Sales, Product, Operations, and Engineering. You'll work closely alongside Account Managers who own commercial outcomes, while you own the relationship, the value, and the experience. The Role: You are a customer-obsessed professional with a strong background in fintech, regtech, or regulated financial services. You bring a deep, applied understanding of customer onboarding, identity, and fraud prevention across the full compliance lifecycle, and how regulated businesses use these capabilities to move faster and manage risk effectively. You have a strong command of the global KYC and identity vendor landscape, the data sources, the country-level nuances, and the compliance obligations that shape how businesses verify customers across markets. Your customers trust you to help them get the most out of F...