Senior Business Analyst (Retail Systems)

Job description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a Senior Business Analyst to translate retail business needs into functional requirements and ensure solutions align with global processes and store operations. This role is part of the Global Retail team, reporting to the Program Director for Retail Operations. What you will do: Requirements & Analysis: Lead requirements gathering for POS, ERP, and CRM initiatives Ensure requirements are aligned to validated global business processes and integrating local compliance needs Translate business needs into clear functional requirements and user stories Ensure that requirements reflect the way retail staff work and support store operational needs Work closely with Process Managers to understand approved global processes, policies, or process governance Ensure requirements and user stories adhere to, but do not define, process governance Provide business insights...