Guest Service Front Office Supervisor

Job description

Oversees and participates in guest registration. Ø Motivates staff and establishes a productive working environment for hotel. Ø Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees. Ø Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget. Ø Analyzes and generates reports and communicates information to employees and appropriate departments. Ø Knowledgeable of hotel property, amenities, area attractions and transportation. Ø Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Ø Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction. Ø Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Ø Respon...