Support Coordinator

Job description

Support Coordinator – Brisbane About the Opportunity: We are seeking a proactive and empathetic Support Coordinator to join our team. Working closely with our Member Services and Claims teams, you will play an important role in supporting members through the early stages of the claims process. This is a highly member-focused role where no two days are the same. You will be responsible for managing inbound and outbound communications, preparing claims documentation and ensuring accurate information is captured before matters are handed over to our Claims Specialists. Key Responsibilities: - Manage inbound and outbound phone and email communications with members - Prepare and process claims-related documentation - Accurately code and maintain information within document management systems - Deliver a high-quality member experience with every interaction - Support internal teams with administrative and coordination tasks About You: You are an organised and professional administrator who thrives in a fast-paced environment and enjoys helping others. You bring strong communication skills, attention to detail and the ability to remain calm and empathetic when handling sensitive situation...