Practice Manager I - 021

Job description

Practice Manager I - All About Eyes in Waterloo, IA General Job Description & Responsibilities The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include: - Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff. - Working closely with the Lead OD to ensure an exceptional patient experience. - Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service. - Serving as a role model to their team - Work closely with ODs to ensure the highest standard of patient care and workflow efficiency. - Demonstrates the highest level of Customer Service vision with all customers and patients. - Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies. - Analyzes practice financial data and makes recommendations regardi...