Representative - Call Center Agent (Full Time)

Job description

Qualifications: - Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. - Ability to lead the call without impacting actually listening to the voice of the customer. - Ability to quickly and accurately input information into various systems. - Seeks and acts upon opportunities to up-sell accommodations. - Maintains guest confidentiality at all times when reviewing information. - Registers guests in player tracking software for select invitational events. - Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. - Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. - Must have a clear speaking voice, be comfortable with phone work and date entry. - Needs to be able to type information into computer while speaking to customer on the phone. - Promotes positive and productive motivation within the department. - Respond to all guest inquiries professionally, courteously and promptly. - Must be prepared and able to handle with composure...