Patient Services Assistant (Full-Time)

Job description

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm with a Saturday morning rotation once a month. Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites - Greets patients and other visitors promptly and professionally - Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions - Identifies emergency situations (over the phone or in the health center) and takes appropriate actions - Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated - Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in - Schedules/reschedules patient appoi...