Field Service Technician

Job description

We have an exciting opportunity for a Field Service Technician to join DP World at our Minworth facility in Birmingham. The Field Service Technician will be responsible for first-line support of all IT hardware across the site for both DP World and customer equipment. How you will contribute: - Provide first-line support for all IT hardware across the site for both DP World and customer equipment, liaising with third-party support groups where required - Deliver general desktop application support, including installation, configuration, and end-user assistance for service requests - Configure, maintain, and manage production system data, supporting inputs and outputs that assist operational systems such as business intelligence tools, dashboards, and bespoke local systems - Manage and execute IT support tickets daily, both internally and externally where applicable - Maintain accurate records of all on-site assets, including updates to site records and the centralised CMDB - Create and maintain user documentation, including IT knowledge base articles, user guides, single point lessons, and production documentation - Develop and deliver IT training to address identified knowledge ga...