Senior Software Engineer - Active Support

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. As a Senior Software Engineer, you’ll redefine the post-purchase experience , building 0 to 1 proactive support flows that reduce customer anxiety and strengthen trust at critical moments. You’ll transform our transactional email and SMS systems by centralizing infrastructure and improving how we communicate with millions of customers. In parallel, you’ll modernize MyAccount , a high-traffic, high-impact surface, enabling faster iteration and better experiences across teams. This role sits at the intersection of product, platform, and customer experience . You won’t just optimize existing flows; you’ll define how customers experience StubHub after purchasing and bui...