Senior Analyst, Client Services

Job description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Works independently and jointly with small, mid-size, and large employers to support ongoing servicing needs and issue resolution. Takes a support role on employer implementations, on-boarding, customizations, and retention. Owns day to day service resolutions for our employers that require more interactions to ensure proper administration of their consumer driven healthcare plans. Works with other internal service teams to support the employer's service health and integration. What you will do: - Services and knows our customers' business processes - Identifies and supports RM/AM in training program for assigned groups - Tracks and reports on SLA and other service commitments for assigned groups, provides information necessary for RM/AM to prepare full scorecard - Identifies and works with RM/AM on employer efficiency opportunities - Provides valuable feedback for the effective train...