Box Office Team Leader

Job description

Job Title: Box Office Team Leader Department: Box Office: Reports To: Box Office Manager: FLSA Status: Non-Exempt: Position Summary: This position is responsible for working with the Box Office Manager to provide support on the box office. The Box Office Team Leader is also in charge of supervising Ticket Sellers, assist with overall direction, coordination, and evaluation of the Box Office. Essential Duties: Schedule staff shifts and manages daily operations to ensure adequate coverage and smooth operations. Supervises, instructs, and trains ticket sellers in proper selling procedures. Updates and coordinates all event information for ticket sellers. Opens and or closes ticket window as required. Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. Ensure optimal utilization of Ticketera System. Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. Train staff on the use of ticketing systems and troubleshoot any technical issues. Completes daily ticket sales report. Keeps accurate daily balance sheet of tickets sold; balances sales and change bank to Box Office Manager for audit....