IT/Systems Analyst

Job description

Description Reporting to the Senior Director, IT, this role will provide day-to-day technical support across our three PA facilities, ensuring smooth IT operations and reliable ERP performance. The ideal candidate is a problem-solver with strong prioritization skills, eager to work in a collaborative, small-team environment where flexibility is key. - End-User Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals. - Software & Application Support: Troubleshoot issues with Microsoft 365, ERP system, and other business software. - ERP System Support: Assist with ERP user support, data maintenance, and troubleshooting; collaborate with the business process owners for continuous improvement. - Business Intelligence: Support reporting and dashboard development; assist users in accessing and interpreting data. - Vendor/Partner Coordination: Work with managed service providers for network and infrastructure escalations. - Documentation & Training: Maintain IT knowledge base, create user guides, and provide basic training to staff. - Project Participation: Support IT projects such as software upgrades, ERP enhancements, and process aut...