Steam Power Nuclear Northeast – Customer Service Manager (CSM)

Job description

Job Description Summary As a Customer Service Manager (CSM) in the GE Steam Power Americas Nuclear North Region, this role is a critical P&L (Profit & Loss) owner directly engaging with internal and external customers and delivering safe, quality, on time, profitable outage execution on both GE’s nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment. Job Description: Success in this role looks like: Establish yourself as a single point of contact by demonstrating personal ownership and accountability, leadership experience, technical aptitude, professional communications, financial acumen, and situational ownership as exemplified by your ability to rigorously plan and successfully deliver nuclear outages and projects to a high standard of safety, quality, schedule compliance, profitability, and high customer satisfaction. Who You Are: - You understand the value customers are to our business and desire to excel in the critical interface role with them - realizing that interactions will be...