Community Cares Champion

Job description

Job Summary The Community Cares Champion leads the ongoing development and implementation of key components of the Service High Reliability Organization (HRO) to enhance the patient experience and ensure alignment with organizational goals. This role focuses on improving patient perception of care, physician engagement, and staff management. The Community Cares Champion serves as the primary point of contact for the facility's patient experience initiatives, including HCAHPS performance, and provides coaching, training, and tools to achieve high-quality outcomes. Essential Functions: - Partners with the executive team to establish and sustain high-reliability service standards, ensuring consistency and excellence in the patient experience. - Oversees the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey process, ensuring alignment with Centers for Medicare and Medicaid Services (CMS) reporting requirements. - Develops and delivers timely, professional presentations of patient experience data and performance metrics to staff and leadership teams. - Serves as a liaison to hospital leaders and staff, addressing patient experience needs and fostering enga...