Fraud Prevention and Risk Investigations - Fraud Incident Program Manager

Job description

Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members. TITLE: FRAUD INCIDENT PROGRAM MANAGER: STATUS: EXEMPT: REPORT TO: DIRECTOR - FRAUD SERVICES: DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS: JOB CODE: 11966: PAY RANGE: $85,100.00 - $95,000.00 ANNUALLY: GENERAL DESCRIPTION: The Fraud Incident Program Manager will bring a passion for the disruption of fraud and assisting members who do experience fraud. Broad financial industry best-practice fraud prevention and resolution experience is required. A high degree of focus on fraud alert management will be required for success. This role is responsible for identifying and coordinating with key resources who will focus on investigating fraud cases related to specific fraud incidents. The goal of this role is to ensure consistency in responding to and reporting on specific incidents. The role will represent Fraud Services on Enterprise Incident Response Teams that are deployed during fraud incidents, and work with fraud analytics teams to assess varied situations for associated risk and assist to implement...