Client Advisor Miu Miu 57th St

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. Job Purpose: To be the "ambassador" who conveys the Brand' philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. Responsibilities: - Welcome and serve the customer providing an excellent in-store experience at all times. - Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools. - Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. - Ensure to be up-to-date knowing fashion trends and competitors. - Prove Brand and product knowledge. - Deal effectively with customer complaints by liaising with the line manager when necessary....