DEX Nexthink Engineer | PGIM Ireland
Prudential Financial · Letterkenny, Ulster, IE
Location: Hybrid - Letterkenny 2 Days p/week Come join us in our state of the art office in Letterkenny as we are expanding. We are hiring a Nexthink DEX Eng...
Job description
Location: Hybrid - Letterkenny 2 Days p/week Come join us in our state of the art office in Letterkenny as we are expanding. We are hiring a Nexthink DEX Engineer to join Prudentials Global End User Experience team. This is a highly technical engineering role focused on designing, building, and operationalizing new digital experience remediation solutions from scratch. This engineer will serve as the technical backbone of the Digital Experience (DEX) program, converting insights into automated remediations that eliminate friction and improve the digital experience for the workforce. This role goes beyond analytics - centring on engineering, automation, root cause analysis, and continuous endpoint improvement. What you Can Expect: Solve new IT challenges via root cause analysis and create PowerShell scripts and other solutions in Nexthink to remediate end user computing challenges that don’t have templated solutions. Collaborate with the L2/L3 service desk teams to learn about any new technical solutions they’ve built to see if we can re-imagine them as proactive or preventative solutions in Nexthink. Leverage actionable insights and intelligence to understand causes of digital fric...